Introducing to FADR

Do you know?

• 28% of a product’s total transportation cost is involved in all-mile deliveries.
• The follow on cost for a 2nd delivery is equivalent to delivering 3 packages.
• The average cost of re-delivery is $15.
• “No one is at home to receive” is the number one reason for failed deliveries, with 54.9% instances.

Missed deliveries affect customer loyalty and the perception of a retailer/service provider:

• 69% of customers won’t shop with a retailer if an item they purchased is not delivered within two days of the date promised.

• 16% of customers will abandon shopping with a retailer altogether if they receive an incorrect delivery just one time, and 14% will do so if they receive a late delivery just one time.

• Every time a delivery attempt fails, it adds extra cost including transportation, re-delivery time, additional time in warehouse/storage, etc.

What is First Attempt Delivery Rate (FADR)?

• FADR is a direct indication of the successful deliveries made in the first attempt.

A High FADR can:

• Be the minor difference to win major contracts

• Enhance Customer Experience Exponentially

• Reduce Costs involved in multiple deliveries, storage of packages & management personnel

• An improved FADR is a win-win situation for the customer, the delivery executive, and the service provider.

How is Locus improving FADR:

• Delivering on customer-preferred time windows. Providing customer with the live ETA of the delivery via a tracking link
• Dynamic routing platform that intelligently plans your delivery routes by factoring in operational constraints & environmental factors like real-time traffic
• Mapping of any delivery package to the customer with only time of delivery & location
• Partial pickup and drop Assigning on-demand and bulk orders Rescheduling and canceling orders on the go

To know more about the FADR and how your company can increase it Get in touch with our experts to know more.

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